unknown

asked Sep 6, 2000 at 5:50am
Hp HP CopyJet Color

HP 1220Cse DeskJet

Problem #1
We were continually getting error messages or warnings of low levels of black ink. The cartridge was showing approx. 1/4 still remained. We replaced w/new cartridge and color cartridge said it was low a couple of times thereafter but quit and the black went back to saying it was low again (having just put in a new cartridge).
Problem #2
Having replaced black cartridge w/identical part no. but black ink was not drying. Totally wet when coming out.
2 culprits: extra humidity & change of paper. Is this (wet ink) something that can be taken care of?
Problem #3
But I did notice when we changed ink cartridge a puddle or pile of ink had built up in bottom of printer, like it was dripping similar to bat droppings in cave in one hump or mound.
Problem #4
I have tried to retrieve info from HP. Their manual is greatly lacking and HP loves to hide from the public by not being accessible.
Any good ways of quickly getting access to HP for my particular printer?