unknown

asked Oct 30, 2000 at 12:25am
Unknown Printer

Canon BJC-6000 problem

My Canon BJC-6000 refuses to exit envelope printing mode and resume printing full sheets of paper. The paper thickness lever has no effect. I have had the cover off and can find no paperjams or other visible problems. Envelope printed from Microsoft Word are fine but no full page feeding. Am I looking a mechanical problem or a software problem?