dachsiejewels

asked Feb 8, 2017 at 8:38pm
Hp HP DeskJet 3520

ink carriage frozen on right side

Error message 'Clear Carriage Jam' appears on screen when powered on. Ink carriage is frozen on the right side and when powering on it is grinding. Sounds like it is stuck, have attempted to move it and it is frozen. I cannot figure out how to take off the top of printer, loosened screws on the top but cannot remove all screws to take off the top. If ink jets are dirty will that cause the carriage to freeze? Not afraid to take something apart but could not find directions anywhere how to break into this printer.