brenda

asked Feb 7, 2017 at 12:04pm
Brother Brother DCP 165C

not printing not even a test

my printer has paper and ink but it will not print what i'm requesting nor a test print and only two blank papers will come out blank and right after that it will say that the paper is jam or empty and that i need to fill it out but is full already with paper and new ink... it keeps repeating the same thing. I just bough some universal ink that is compatible to the printer . could that be the problem ?

could you please help ? I'm trying to fix it by myself :)