RovastaR

asked Jan 10, 2017 at 12:48pm
Hp HP DeskJet 5150

Paper stuck at halfway

When i start printing, the printer pulls the paper in and it stucks at about halfway, but when i turn it off or press the cancel button (the arrow button) it pushes the paper off without any printing. What could be the problem? Please help, bc i just bought both ink and i don't want them to dry out.

You can try deleting and reinstalling the driver.

by moe on Jan 10, 2017 at 2:30pm Add comment

It's a start. Since there aren't any replacement parts, not much you can try. Is the carriage moving back and forth?

by moe on Jan 10, 2017 at 4:41pm Add comment

so you think, it's only a driver issue

by RovastaR on Jan 10, 2017 at 3:00pm Add comment

yep, and when i installed the new inks, (which are not original btw) it was printed the hp logo with a text, which says the type of the printer, but after that i could not print anything, bc it stucks everytime, and when i cancel the process or turn of the device, the paper come out and the scheduled printing being deleted.

Sorry for my english knowledge :D

by RovastaR on Jan 10, 2017 at 6:44pm Add comment

i reinstalled the driver, but get the same problem, maybe should i try to use the printer on 32bit os?

by RovastaR on Jan 11, 2017 at 12:52pm Add comment