Bones999

asked Jan 1, 2017 at 11:50am
Hp HP Color LaserJet CP2025N

False paper jam report

The printer works fine with A4 in Tray 2 but if I try to load A4 into Tray 1, it starts then comes up with a paper jam error in Tray 2. However, if I remove the paper from Tray 1 the printer will print OK again from Tray 2.

Any ideas please?

It seems like something wrong in the configuraton. Need to look at the config page. http://configpages.blogspot.com/2013/11/hp-color-laserjet-cp2025-configuration.html

by moe on Jan 1, 2017 at 2:48pm Add comment

Hi moe, thanks for getting back to me. You may have something there, although Tray 1 is set for any size and any type, the manual feed is set to Off. I cannot find in the manual where to turn the manual feed On - any info please?

Bones999

by Bones999 on Jan 1, 2017 at 4:42pm Add comment