Laura1234

asked Dec 31, 2016 at 9:31am
Hp HP Photosmart C6380

ink cartridge carrier jammed to far right

i changed all cartridges with HP products and cartridge carrier is jammed to the far right and won't move. I've tried resetting, unplugging, checking for paper jam but won't move. can't even try to remove and reinsert cartridges as the cartridge carrier is jammed so far right.