miramardream

asked Dec 22, 2016 at 12:16am
Hp HP DeskJet 2512

false paper jam

My printer has a paper jam light error. I've checked the paper loading section & there is no paper jammed or in the receiving end, or in the bottom section. I've done the uninstalling and reinstalling of software through the hp support at least 5 times & nothing. I've done the cleaning rollers to no avail both electronically as well as physically. I've reset by disconnecting and reconnecting. I've taken out the ink cartriges and just let it rest. Still cannot get it fixed. Any help is greatly appreciated.