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 | HP Deskjet 3820 by BJ (10/27/03 1:47 PM) | +10 + / - | The cartridge cradle of my 3820 is jammed...will not move from home position on the right. Any fixes?
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 | Re: HP Deskjet 3820 by moe  (10/27/03 5:55 PM) | + / - | Printer is a disposable one. No fixes except sending it to landfill. You can either buy another disposable 3820 for $39.95 or spend some more money and get a good deskjet that doesn't use expensive half-filled ink cartridges.
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 | Re: HP Deskjet 3820 by Herb (10/29/03 1:57 AM) | + / - | In the UK at least, the 3820 uses the 6578 and 6615 cartridges which are not a bad price per ml.
The 3420 however uses the 8727 and 8728 cartridges which do indeed have outrageously small capacity cartridges.
Herb
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| Re: HP Deskjet 3820 by Bert (10/29/03 9:25 AM) | + / - | FYI: Cartridges
As Herb says, the HP 15 (25 ml) cartridge is not among the least filled cartridges, but it is short filled. It is physically the same as the HP 45 (42 ml) but not compatable with printers that shipped with the HP 15 by design. The HP 15 can be used in at least some printers that shipped with a HP 45, but who would want to.
Bottom Line: Seek out printers that use the HP 45 Cartridge. The only current models I know of are the DJ 6122 and DJ 995. There models in the 700, 800, and 900 series, all out of production, that also use it.
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| Re: HP Deskjet 3820 by gb (11/10/03 8:58 PM) | + / - | Mine just did the same thing after replacing the black (original) cartridge. I can manually move the cradle, but it heads back home. Seems a shame to chunk it as it might just be firmware or something.
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| Re: HP Deskjet 3820 by Bert (11/10/03 10:07 PM) | + / - | gb
It is indeed a shame but there is nothing you can do. If it's out of warranty HP will not offer you any solution other than selling you a new printer. Consider the whole episode a learning experience. See my last post in this thread. If you get a DJ 6122 the cartridges will not be a loss.
I once got blamed for a DJ 3820 konking out because I had recently worked on the system that used it.
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| Re: HP Deskjet 3820 by gb (11/14/03 10:14 PM) | +1 + / - | I repair printers for a living so casually putting them in the trash it not what I’m all about. I encourage people to have their 'old' printers repaired because I genuinely believe it is a better value than buying a new printer, unless they need different capabilities. Why do you think I spend so much time on this forum? My only compensation is the satisfaction of saving repairable equipment from the landfill.
All DJ printers will eventually need service. I regularly repair models that are approaching 10 years old. All they generally need is a mechanical 'tune-up', but if the electronics has failed, fairly rare, they are instant parts machines. People will not spend $150-$200 to repair a typical inkjet printer.
The DJ 3820 was made for a price driven market, i.e. the customer wants a 'deal' and the seller 'throws in' a cheap printer with the computer. All HP and others are doing is filling the demand and making a profit by selling short-filled cartridges. If you have an argument with the repairability and reliability, take it up with HP. All I know is that you can't repair them without parts and/or documentation. Check for yourself.
http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=modinfo&model=DESKJE T_3820
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| Re: HP Deskjet 3820 by scribla (12/11/03 8:26 AM) | + / - | I have two of these at work with the same problem.
I've found the problem is caused a by broken gear which is failing to lift the cleaning carriage up to the heads.
As there are no parts availible, both of these will be going in the trash. I agree its a waste but I have to agree the best thing to do in this situation is trash them. It was bareley worth my hourly rate to take the cover off in the first place.
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| Re: HP Deskjet 3820 by rob (12/17/03 7:26 PM) | + / - | Scribla,
I would like to purchase your printers before you trash them.
rob
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| Re: HP Deskjet 3820 by Dave (12/22/03 4:53 PM) | + / - | I have the same kind of problem with my hp 3820. Actually, I got it unjammed by dropping it, however, it still won't print, even though the computer thinks it does.
Rob, are you interested in buying my printer too?
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 | Re: HP Deskjet 3820 by Lisa (1/12/04 5:46 PM) | + / - | What a piece of crap!! I got about 5 total printed pages out of the thing in ten months, and it has said, "out of paper" ever since. I took off the back cover, and broke off the little pieces that hold the back cover on. Now, it will never print again, as the sensors will probably never pick up that the back cover is on. I have reinstalled the drivers, used new cables, NOTHING!! I may hurl it out the window and watch it crash for fun. Lesson learned. And I didn't pay $40, I think I paid $100.
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| Re: HP Deskjet 3820 by Anonymous (1/12/04 7:50 PM) | + / - | I can not get this thing to print in color HELP
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 | Re: HP Deskjet 3820 by Anonymous (1/12/04 7:54 PM) | + / - | I can't get this to print in color please help The installation was done witout a disk
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| Re: HP Deskjet 3820 by fixed (1/27/04 6:47 PM) | + / - | "out of paper" is DJ serials common problem,under the one pick up roller, that small separation pad assy,clips come out,need re-lock it.You have to remove the pick up roller assy, and press the pad than re-plug the black piece(under the bottom).
should be fixed!
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| Re: HP Deskjet 3820 by fixed (1/27/04 7:08 PM) | + / - | DJ3820,and HP FAX1230, these new models all save one motor in ink purge unit, one small stick combine with gear (driven the clean unit) so weak, the common problem is here!but hp no part number.cann't fix it.they are all exchange machine.
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| Re: HP Deskjet 3820 by fixed (1/27/04 7:37 PM) | + / - | DJ3820,and HP FAX1230, these new models all save one motor in ink purge unit, one small stick combine with gear (driven the clean unit) so weak, the common problem is here!but hp no part number.cann't fix it.they are all exchange machine.
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| Re: HP Deskjet 3820 by Chris (2/1/04 8:12 AM) | + / - | Just wanted to add my name to the list of people here with the same experience. The carraige (sp?) is stuck right and when I massage it loose it gives error codes and loses communication with the pc (haven't figured that one out). I had it for about 1 year and printed between 500 - 1000 pages.
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| Re: HP Deskjet 3820 by Anonymous (2/2/04 1:05 PM) | + / - | This is really f*@#ed. I've had this printer for just over a year (long enough for the warrenty to run out) and it's the same problem as everyone else. The cartridge is stuck on the right, but I can't move it around at all... so now I have to buy a WHOLE new printer?! This angers me beyond belief.
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| Re: HP Deskjet 3820 by Denny Conway (2/4/04 5:35 PM) | + / - | Anonymous: Its even worse than you think, because the HP Deskjet only came with a 90 day guarantee. Judging by the numbers of posts I've read on the 3820's various problems, it seems that it was lucky to even last past the 90 day warranty. The following post by MOE says it all: MOE, dated 10/27/2003 @ 08:59:01: Re: HP 3820 Cradle Slams Left. I'm going to agree with Jon and Bert. These are disposable printers that come with a 90 day guarantee. They're not even worth giving repair advice on because there are no parts available. Toss it and either buy another disposable $39.95 3820 with new ink cartridges or pay a little more and buy a decent printer. All sub $100 printers are disposable...Sorry, but almost every 3820 that has these wierd type problems, is not worth repairing, because they are so inexpensive to start with...Denny Conway
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| Re: HP Deskjet 3820 by rich (2/5/04 9:55 AM) | + / - | My drivers are in portuguese.
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| Re: HP Deskjet 3820 by Denny Conway (2/5/04 10:24 AM) | + / - | Rich: I'm not sure if you telling us that you actually need english drivers or not, but in case you do need them: After deinstalling/removing your old printer drivers, go to the HP WEB SITE and download the latest drivers for your printer and system. You can then go to this link: " http://h20015.www2.hp.com/en/siteHome.jhtml;jsessionid=Q3DY24QHVPPRLQE XGR5UNZQ?reg=nam&cc=us&pagetype=sitehome&lc=en " on the Hp web-site and procede to download the needed printer drivers...FOR HP PRINTERS, PRIOR TO DOWNLOADING NEW DRIVERS, IF YOU ARE RELOADING THE EXACT SAME PRINTER DRIVERS: First you should open your "Control Panel Utility", then open the "Add/Remove Programs", then under "Install/Uninstall", highlight and REMOVE any old Printer Drivers that may already be installed. Sometimes the same older drivers can be corrupted and conflict with newer drivers...Good Luck! Denny Conway
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| Re: HP Deskjet 3820 by Kim (2/5/04 4:11 PM) | +2 + / - | HAVING PROBLEMS WITH HP3820!!!!! It's clinking or chinging when trying to print. At first I thought something is wrong with the roller. Then it said something about the color cartridge being installed wrong and my husband took it out (it was stuck in the corner at first) and cleaned both cartridges off. Both bottom lights are flashing green and orange. Would love help. My husband says that's it with these, he won't buy another printer because they break down wants to just throw it away. I want to print out my baby's pictures on them. Any advice would be wonderful. Thanks...KIM
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 | Re: HP Deskjet 3820 by Lisa (2/5/04 4:40 PM) | + / - | Kim, I have the same problem! It started by saying there was a paper jam ( there wasn't). It told me it was low on ink so I went out and bought black and color ink. Now both lights are flashing and the ink heads won't move properly. Since I spent almost $90 on ink I went out and tried to find a printer that uses the same ink cartridges. Guess what? No one sells them. They tell me they are obsolete. I want to scream! I think HP engineered these with a self destruct code! Planned obsolescence.
Lisa
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| Re: HP Deskjet 3820 by Denny Conway (2/5/04 4:44 PM) | + / - | Kim: I'm sorry, but your husband is more or less right about those inexpensive ink jet printers. Unfortunatly, any printer under $100.00 is basically thought of as being disposable in the Printer Industry. If you were to do a search under the HP Deskjet 3820, you would see that there's been a lot of problems with the 3820, just on this Printer Repair Site alone...You might be interested in these previous replies: by JON, dated 9/28/2003 @ 11:01:37 Re: HP 3820 Cradle Slams Left. I saw these printers at Office Depot for $39.95. Simplest thing to do would be to toss it, and buy a new one. You get new ink cartridges which cost more than the printer...OR...BERT, dated 9/29/2003 @ 00:26:11 Re: HP 3820 Cradle Slams Left. Second Opinion. The 3820 is a relatively new printer and judging from the number of posts I see, it is generally trouble prone. The 3820 is a low cost printer and it's reliability seems correspondingly low. I agree with Jon when he advises getting a new printer, but if you can afford it get a Deskjet 6122 instead. I believe the 6122 went out of production recently but it is still a best buy if you print a lot. The black cartridge contains nearly two times as much ink and you get a duplexer that allows hands off double sided printing...OR...MOE, dated 10/27/2003 @ 08:59:01: Re: HP 3820 Cradle Slams Left. I'm going to agree with Jon and Bert. These are disposable printers that come with a 90 day guarantee. They're not even worth giving repair advice on because there are no parts available. Toss it and either buy another disposable $39.95 3820 with new ink cartridges or pay a little more and buy a decent printer. All sub $100 printers are disposable...Sorry, but almost every 3820 that has these wierd type problems, is not worth repairing, because they are so inexpensive to start with...Denny Conway
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| Re: HP Deskjet 3820 by tiffani b (2/6/04 5:34 PM) | + / - | Hey can anybody instruct me on how to put paper in my HP DESKJET 3820 PRINTER?
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| Re: HP Deskjet 3820 by Anonymous (2/6/04 6:20 PM) | + / - | HOW TO INSTALL PAPER IN HP DESKJET 3820?
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| Re: HP Deskjet 3820 by Rudy (2/6/04 6:43 PM) | + / - | User manuals and related materials may be found on the Hewlett Packard web site....under "support"
Link to that page and those of other manufacturers via links provided on the home page of this site. You may also use google search.
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| Re: HP Deskjet 3820 by tim (2/6/04 8:06 PM) | + / - | o.k.
thank you rudy,but can you stand by just in case i need you again?
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| Re: HP Deskjet 3820 by Paul (2/7/04 5:26 PM) | + / - | Oh, why had I not known of this problem before I bought this printer over a year ago? (Yes, it actually worked this long.) I just had a feeling something wasn't right when I bought it with my (coincidentally HP) digital camera. First of all, I could've waited longer and gotten a much better camera for the.. $200 or $300 I spent on the camera, and a better printer than this piece of crap that just decided to break down today. At least it wasn't when I was writing my term paper.
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| Re: HP Deskjet 3820 by Steve (2/8/04 7:37 PM) | + / - | I also have the cartridge won't move problem. Wish I'd known about it before. Oh well. Guess it's time for a new one. This sucks!
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| Re: HP Deskjet 3820 by Marie (2/8/04 8:31 PM) | + / - | Sometimes my printer doesn't print blocks of text from Word (about 2-6 lines, in a perfect rectangle, on either the left or right of the page). It's not a very consistent problem, and it's very annoying (the missing chunks aren't always immediately noticeable, and I send out documents missing some text). I've checked the margins on Word. They seem fine. Is this a problem with the printer or with my computer? or the connection between the two? I've noticed this happens more often when I'm doing several things at once on the computer (opening other documents, using the web). Thanks.
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| Re: HP Deskjet 3820 by Chris (2/9/04 7:20 AM) | + / - | I think i'm the only one who hasn't had a problem with them. I've had mine over two years without any problems at all. Weird
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| Re: HP Deskjet 3820 by Susan (2/9/04 11:12 AM) | + / - | I have always found that missing chunks of
text is a problem with the driver. Try
reinstalling.
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| Re: HP Deskjet 3820 by Leigh (2/19/04 9:06 AM) | + / - | I have a 3820. The 14 ml black ink cartridge ran out and I bought the 25ml replacement cartridges. When I put the new cartridges in, the ink light flashes constantly and an error msg pops up that says "Incompatible ink cartridge". Arrggh. When I called HP they said it was out of warranty.
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| Re: HP Deskjet 3820 by Bert (2/19/04 10:14 AM) | + / - | I suspect that HP told you to clean the cartridge and carriage electrical contacts. If you have not, use a cotton swab moistened with water. Also, there is always the possibility that you have a defective cartridge. I always advise testing them on a known working compatable printer. Any DJ 900 series will work.
If replacement is is called for, don't put your money into another cheap printer. A DJ 6122 can purchased on eBay at bargain prices. See my 10/29/2003 post on this thread.
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| Re: HP Deskjet 3820 by Mike (2/20/04 5:40 PM) | + / - | After reading all these notes....I just trashed it. It's been on my desk with a problem for weeks. Thanks...got several other printers downstairs...maybe I'll look at site and see if any are fixable, or all disposable ?..the later is probably the most reasonable...but I always got to try....Hp5500C,Lexmark 1100 downstairs... any good ?
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| Re: HP Deskjet 3820 by James (2/24/04 12:41 PM) | + / - | Reading all the posts, I have to just sit back and laugh. My company sold a couple of these and they came back straight out of the box when they wouldnt print. Calling HP proved nothing more than my blood pressure could rise as high as it did. I, of course, was told that it had but a 30 day warranty on it and i of course had passed the date. But, he also told me that had I bought the printer from WalMart, then I would have had a 1 year warranty. Even though we are a reseller for HP. Bunch of cheap crap printers they are. I could believe the response to you Bert from GB as though you were the one that had made the printer yourself. Too funny. I am always looking for more people as resources for printer repair andi think that I have came across a great forum to do so. Thanks Bert, Moe, Herb, and Denny. Hey Steve, I have a few of these printers if you are still intersted in buying them before they head to the landfill.
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| Re: HP Deskjet 3820 by KC (2/27/04 4:30 PM) | + / - | Please add me to the list of disappointed HP customers. My printer's cartridge cradle is also stuck in the right corner. I doubt very seriously that I will ever purchase another HP product. Customer Service is terrible and you can never get your questions answered.
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| Re: HP Deskjet 3820 by Toymaster (2/28/04 8:59 PM) | + / - | Well, looks like I am in the same boat now...I was trying to print some envelopes on the DJ3820 under Word...I got two of them to print then the third one something happened to the printer. Now, it trys to clear a paper jam everytime I turn it on. And then the resume light and power light flash...all t his after the heads move from right to left then crashed into the pins for the paper cause they stick up as it is trying to clear the jam and I have no way to reset to printer at all. I bought this printer Christmas 2002 on sale for about $50.00
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| Re: HP Deskjet 3820 by Copymannathan (2/28/04 9:27 PM) | + / - | Reading all of these, it sounds like a definite case of "you get what you paid for"; I spent $400 on an HP 870c back in '96; I've put at least a case of paper through it since then (including envelopes and card stock) and it still runs like new. I've heard HP has gone downhill since then...
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| Re: HP Deskjet 3820 by David C (2/28/04 10:53 PM) | + / - | I have read all posts. We have a fairly strong commitment to th 3820. I puzzle why some will run for years and others fail quickly. My testing confirms a design weekness in the cartridge service unit that destroys the nylon peg on the final drive gear. After repairing one unit twicw and watching the peg be destroyed each time I suspected the electronics. However I took the unit repaired for the third time and placed it in a printer that had an been operating another unit with no problems. The peg was destroyed again. Not the electronics. It is a problem with the mechanism not necessarily the peg. If it is the peg, yet to be proved with an original gear assembly, then it must be very strong. Maybe HP made cheaper batches gears that fail. Some say there are no parts But I have a copy of an HP document that states parts will be available for five years after production ceases. These printers are made in Singapore and they are still on their web site, so perhaps they are still in production. Anyway parts should be available. Any comments ????
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| Re: HP Deskjet 3820 by kky (2/29/04 12:14 AM) | + / - | same problem!
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| Re: HP Deskjet 3820 by Bert (2/29/04 1:41 AM) | + / - | Dave C
I stand by my post on 11/15/2003. If there are parts available, HP is not willing to make them available to US customers (see the web page below). As far as I can tell, the DJ 3820 is out of production as far as the US market is concerned. The fundamental problem with the DJ 3820 is HP's attempt to save a few cents on parts. They cheapened a reliable cartridge service unit design by removing its drive motor and replacing it with a cheap coupler to the paper feed drive. I took two into our shop as scrap to satisfy my curiosity as to why the carriages were hanging up. Aside from the broken cartridge service unit drive, I noticed that only one carriage rod lubrication/cleaning felt was installed on both, a few more cents saved. HP took a reasonably solid design that was used in the DJ 900 series and turned it into a PR boondoggle. They reconfirmed the saying, “If it works don’t fix it.”
http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=modinfo&model=DESKJE T_3820
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| Reject the Unreliability by Nick (3/2/04 1:15 PM) | + / - | Here is my advice...
Want a printer that will last, you can fix almost every problem with it because there are detailed instructions supplied and you don't have to pay the earth for ink?
Buy an Epson printer... They are by far the best producers of inkjet printers and i have had one that has lasted for in excess of seven years with few problems.
Forget HP - all their products lack support, breakdown in about a year or less and have appalling spec. I repair no end of HP printers, scanners, laptops without being able to access any useful troubleshooting information.
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| Re: HP Deskjet 3820 by Denny Conway (3/2/04 2:30 PM) | + / - | Nick: OH BOY! TALK ABOUT OPENING A CAN OF WORMS...You will probably be receiving some replies about Epson Printers, from different people who do not agree with you. I do agree with you on the older Ink Jet Style Epson Printers, especially if using only Epson Ink Jet Cartridges and not Non-Epson Ink or Ink Cartridges. Unfortunatly, a lot of people have some good complaints about some of the newer Epson Ink Jet Printers, put out in the last couple of years...Denny Conway
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| Re: HP Deskjet 3820 by Anonymous (3/2/04 9:01 PM) | + / - | Not quite sure....but....my power light blinks , but the printer does nothing? Is this the same issue as everyone else?
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| Re: HP Deskjet 3820 by J Glover (3/3/04 2:20 AM) | +1 + / - | Anonymous.. I purchased around 8 of these total nails and have had to replace pretty much all of them. If the power light/activity light blinks as if it is receiving information but then does nothing then skip it. It's totally knackered. I've sent many back to HP only to have the replacements do the same. Totally useless printer!
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| Re: HP Deskjet 3820 by t downs (3/3/04 11:43 PM) | + / - | I actually used mine for a year and a half. Black ink cartridge went out for the 2nd time, installed a new one, is now stuck on the right. Forced cartridges out of corner but now won't print. Guess I'll go with everyone else and buy a new one. Paid $100 for it a year ago though. Wish I had gotten it for the $40 everyone on here is talking about. POS!!!
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| Re: HP Deskjet 3820 by t downs (3/3/04 11:43 PM) | + / - | I actually used mine for a year and a half. Black ink cartridge went out for the 2nd time, installed a new one, is now stuck on the right. Forced cartridges out of corner but now won't print. Guess I'll go with everyone else and buy a new one. Paid $100 for it a year ago though. Wish I had gotten it for the $40 everyone on here is talking about. POS!!!
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| Re: HP Deskjet 3820 by Chris (3/4/04 12:45 AM) | + / - | David C: Yeh, I've read the same document. It says there will be parts available 5 years after production ceases. Not sure how old they are now? I've had mine for over two years.
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| Re: HP Deskjet 3820 by Dee (3/5/04 12:20 AM) | + / - | mine did the same thing--we put a new ink cartridge in, at the expense of $30.00, and then the cartridge got stuck to the right, after trying to get it to work, the computer thinks it printed , but it does nothing, and there is not no help support from HP
coincidental isnt it
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| Re: HP Deskjet 3820 by Len (3/5/04 12:43 PM) | + / - | I recently installed what is supposed to be a new print cartridge in a 3820 at my desk at work. It didn't want to snap in and when it did mine failed and said the cartridge wasn't installed afterwards. I took and reinstalled the old cartridge. Now it doesn't print either or come from the home position when I try to print. I have finally had the time to compare the cartridges. One is labelled "hp c6615d" and one, the one that messed up this printer, is labelled "hp c6615n" The "D" is a 25ml and the "N" is a 14ml cartridge. They are different in design now that I have compared them. The tab on the upper rear left side of the cartridge is angled different. Since my employer purchased these cartridges for this printer I'm not out anything either way but thought I'd mention this in case others have inadvertantly installed a cartridge in their printer/printers that even though are packaged for their printer might actually be flawed. Both cartridges were packaged as 15 in HP packages.
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| Re: HP Deskjet 3820 by caj (3/6/04 5:55 PM) | + / - | Thanks for the comisery! Yip~ Print cartridge stuck on right: buy a new one. Recommend changing site name to Printer Pathology or How to tell when your printer is dead, because just as I thought...they arn't fixable. Please add me to class action.
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 | Re: HP Deskjet 3820 by Hugh (3/6/04 6:08 PM) | + / - | How does one get class action status on a "disposable" product? You guys have about as good a chance of winning that as a class action against MacDonalds for making you fat. You made the mistake of buying a cheap piece of crap that happened to resemble a printer. Admit your mistake, toss it in the trash bin, learn from your mistake and get on with your life.
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| Re: HP Deskjet 3820 by gb (3/6/04 6:23 PM) | + / - | I don't remember seeing disposable on the box anywhere, but I'll check if you insist it's on there. Why do they sell replacement cartridges on a disposable printer? This is blatant misrepresentation and is cause for an action. We had a guy running for gov here and when asked about advise for rape victims said, "...lay back and enjoy it". If I get screwed (and didn't ask for it), I seek justice.
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| Re: HP Deskjet 3820 by anon (3/6/04 6:29 PM) | + / - | OK from reading the post.. it seems that my problem is a NEW ONE!! GREAT!... after replacing the cartridges with new ones...all of a sudden my printer went off - DEAD - NOTHING! at first I thought it was the cord or the plug or the electrical outlet.. but no no no... it is the printer... no light no sound no nothing?! Any ideas!?? PLEASE???
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| Re: HP Deskjet 3820 by Bert (3/6/04 7:42 PM) | + / - | The odds are that you have a dead internal power supply. You're right, this isn't a typical problem. Find one with the hung cartridge failure and use it for parts. HP does not sell spare parts for them. Keep in mind, if you fix it one of the common failures may be wainting in the wings. Get a new Deskjet 6122 on eBay and avoid the suspense.
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| Re: HP Deskjet 3820 by Rudy (3/6/04 9:47 PM) | + / - | For those low on cash, a used Hp 820, 870 or any of the 900 series that uses the large black (51645) cartridge would be a good choice. A good cleaning, including a roller wash, will usually "fix" those 820s and 870s....they may be slower than that 3820 was, but they keep on working.
If you want to use up your expensive cartridges, they fit in the 920 series and the 940c. If you find one of these at a thrift shop...don't overpay.
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| Re: HP Deskjet 3820 by psistorm (3/10/04 8:48 PM) | + / - | i work as Mr FixIT at a school. We got about 15 of the damned things here. We used to have 640c's, but this year and last they have been dying - i guess 4 years aint bad from an inkjet in a school - but the 3820's (which cost a LOT more than $40 cause i'm in Australia) are crapping out after less than 12 months.
Throw me in on the class action. And all the students by proxy.
oh yeah - and i use a Canon at home :)
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| Re: HP Deskjet 3820 by Rudy (3/10/04 10:02 PM) | + / - | psistorm....if you scrapped those 640s it was a mistake....if you have any left, restore them with a good cleaning and the usage of the HP rubber restore product (see kits)
Bert has posted detailed procedures for cleaning 600 series printers many times....a site search will get you to them. Really....it's a good bet that a really good manual cleaning will restore what you have left to like new.... Cannabalize those that do not make the cut for parts like pinch rollers, belts, etc.
Consider also the purchase of that HP model 6122 that Bert often mentions...discontinued and half price on ebay,elsewhere.
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| Re: HP Deskjet 3820 by Matt (3/11/04 1:05 AM) | + / - | This damn thing is a p.o.s.. I say that if you have to print anything out, e-mail it to yourself and print it at school, or a library, or work. Make sure to pay for the printing though. Wouldn't want anyone to lose a job.
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| Re: HP Deskjet 3820 by Stephen (3/11/04 6:27 AM) | + / - | I'm in. 3/4 done printing wedding invitations onto card stock, and bam. It's over. I had to toss my last cheapo lexmark, and now this. I think I paid around 80 dollars and have had it over a year. wammo.
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| Re: HP Deskjet 3820 by shane (3/11/04 7:29 AM) | + / - | Don't be so quick to dump on hp deskjet printers until you have a better idea of what's going on.For the most part the deskjet 900 series and the 3820 are a good machine.The problem with your machine is a jammed serice station which holds your inks on the right side.The reason for the jam is probably old ink gumming up the service station.Free up service station and clean up old ink and your problem should be solved.
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| Re: HP Deskjet 3820 by C.N. (3/11/04 5:47 PM) | + / - | (FROM 3/6) Hey Hugh, ever heard of sarcasm? It's when someone says the opposite of what they actually mean for added effect.
Quick one, these guys...
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| Re: HP Deskjet 3820 by Dave W (3/11/04 7:28 PM) | + / - | Add my 3820 to the trash heap....for slamming the cartridges to the right. Don't you just love how their reference guide only talks about "installation troubleshooting," ignoring this problem as well as the incredible racket as the rollers thresh about trying to pull paper through? They want to get you through the 90 day warranty period, and have you buy a new unit in a year or two. So how do I rescue the cartridges once they're jammed over to the right - take a sledge hammer to this p.o.c.?
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| Re: HP Deskjet 3820 by Terry (3/11/04 8:42 PM) | + / - | I'll never buy another HP product again. Two years ago I purchased an 1100 laser, it shorted and caught fire, it almost burned down the garage.
HP sent me another, it quit working, they never reimbursed me for the damages. I purchased a 610, it failed. I returned it to HP, they sent me a 3820. The 3820 has now failed. No warranty. :(
*Good News! Last week while at the auto junk yard looking for car parts, I found an Epson Stylus 640 and a Stylus 800 all dirty and greasy in the back of a wrecked truck. I paid $5 for both.
I cleaned them up and bought cartridges, they work just fine. I can see the quality difference just by opening them up and cleaning them. I'm sold on Epson from now on. HP is basically cheap junk. :)
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| Re: HP Deskjet 3820 by ashu (3/13/04 12:06 AM) | + / - | hi there, even i feel that this Deskjet 3820 is a p.o.s and if you can buy 600 series printer then surely do that. coz all these deskljet 3820 and 3320 printets just fail asap their warranty expires. and these printers do not have all that qualities as previous printers had. the only thing they have got fromthis printer is money, hungry guys.
but let me tell u one thing that if u face any issues with their software then let me know, i think i will be able to provide some solutions.
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| Re: HP Deskjet 3820 by ashu (3/13/04 12:07 AM) | + / - | hi there, even i feel that this Deskjet 3820 is a p.o.s and if you can buy 600 series printer then surely do that. coz all these deskljet 3820 and 3320 printets just fail asap their warranty expires. and these printers do not have all that qualities as previous printers had. the only thing they have got fromthis printer is money, hungry guys.
but let me tell u one thing that if u face any issues with their software then let me know, i think i will be able to provide some solutions.
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| Re: HP Deskjet 3820 by mart1nn (3/13/04 6:32 AM) | + / - | As mentioned previously, the majority of faults with this printer are caused by failure of the small cog that connects the cleaning station to the paper feed.
No parts are available from HP but THERE IS ANOTHER OPTION.
For full details of how to repair this printer see www.fixmybrokenprinter.co.uk
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| Re: HP Deskjet 3820 by Al (3/13/04 7:49 AM) | + / - | I have a hp 3620 from WalMart (about a month old). I possibly have a suggestion, but need to know how similar that is to a 3820. If it is, I will share a discovery or two about mine. (I print good photos and copy)
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| Re: HP Deskjet 3820 by emie (3/13/04 4:25 PM) | + / - | I had a paper jam got it unjammed and now my printer won't print the trouble shooting is no help any suggestions before I go buy a new printer?
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| Re: HP Deskjet 3820 by moe (3/14/04 12:26 PM) | + / - | Reading all the less than glowing reviews above, do you really have to ask if you should buy a new printer? Spend a bit more this time and get a decent printer. Sub-$100 printers are mostly disposable.
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| Re: HP Deskjet 3820 by gb (3/14/04 1:42 PM) | + / - | I think I'll tear mine apart and send the bad cog to England and get it re-fabbed. Too bad HP can't just supply a stronger one. How much is 11 pounds in U.S. dollars? Anyone else gonna try this approach?
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| Re: HP Deskjet 3820 by Kevin (3/14/04 2:54 PM) | + / - | I just installed a new print cartridge (black).
I get an error message that says: Inconpatible Print Cartridge. I ve returned the cartridge to the store in case it was defective, but it is still exhibiting the same problem. The spent cartridge's designation was c6615n. The new one is c6615n. HP tech support has been useless in thismatter. Any Suggestions?
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| Recommendations? by Richard Scott (3/14/04 5:57 PM) | + / - | I finally reached the cog wheel - yep broken. Guess HP has to pay for the Compaq takeover somehow. So what inexpensive (not cheap) printer are we all going to buy to replace it?
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 | Re: HP Deskjet 3820 by gb (3/14/04 9:09 PM) | + / - | I'm gonna try the $11.96 cog. I figure that plus the postage to ship that cog to Merry ole' England and I've got a new inexpensive printer. Already got cartridges.
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| Re: HP Deskjet 3820 by hugh (3/14/04 9:58 PM) | + / - | If he needs the broken cog, then he's just repairing it. I suspect he's using the old super glue and baking soda trick. If you put some super glue on a clean cog and then sprinkle baking soda on, it forms an instant plastic that you can file and shape. You can repeat the process and gradually form the missing part this way. You can actually replace broken gear teeth with this method. Not much else you can do other than make a mold and cast your own gear.
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| Re: HP Deskjet 3820 by gb (3/14/04 10:06 PM) | + / - | Will that be stronger than the original? Would you do it for $12? If it is, and if you would, where do I send my cog & $12? I'll buy the super glue and baking soda too ;-)
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| Hope for HP Deskjet 3820 by David C (3/14/04 11:30 PM) | + / - | First. Yes HP made a mistake in the very price competitive market. And yes their support for the 3820 printer is not good.
There is hope.
1. If you remove the common problem, the failed cog in your printer and send it to Gary in the UK he will repair it for you. see http://www.fixmybrokenprinter.co.uk/
I suspect that this rework is not a super glue and soda job as suggested. Hopefully it is a metal key that fits between the shaft and the cog. A slot needs to be machined in the cog.
2. Yes the bearings that support the print heads on the solid round bar are minimal compared with earlier longer life printers. However you can certainly prolong life by applying a light coating of thin oil to the bar and check it once in a while to keep it lubricated.
I was a senior manager within HP for 17 years when the products were considered the best. I find it sad that a price war has caused corners to be cut too much. My feeling is that HP has damaged their reputation and instead of trying to buy off customers with cash rebates on printers they should make a little effort to make a stronger replacement cog available (ie make a positive ethical decision and restore confidence) . It does seem that these printers are still produced in Singapore therefore the moulding dies should be available.
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| Re: HP Deskjet 3820 by Gary (3/15/04 12:23 AM) | + / - | I can confirm that my method of re-manufacturing the cog does NOT involve any baking soda or superglue. Like David says the cog has to be machined and metal parts added.
None of my repaired cogs have failed and I have been using this method for over 6 months now.
www.fixmybrokenprinter.co.uk
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| Re: HP Deskjet 3820 by Bert (3/15/04 1:30 AM) | + / - | David
I'm not convinced that the printer price war is the only culprit in this problem. I suspect that the people doing these designs know more cost cutting and being 'innovative' than they do about producing reliable designs. See my experience below.
I opened up a PSC 2210 recently because of a carriage jam error. The problem was caused by the service station failing to release the carriage, sound familiar. The service station in this case had its own drive motor. I didn't explore why the service station was acting up because I noticed that the drive belt was broken loose from the carriage. HP understood in the past how to solidly attach the belt to the carriage. The people who knew must have retired. Fortunately HP offers spare parts for the 2210 but not the fancy kludge that connects the belt.
I tend to believe that they cannot continue to produce shoddy designs long term. Corporations eventually listen when the cry gets loud enough.
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| Re: HP Deskjet 3820 by gb (3/15/04 7:14 AM) | + / - | Bert,
I hope you ain't voting Republican with views like that! ;-)
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| Re: HP Deskjet 3820 by Kevin (3/15/04 1:22 PM) | + / - | I just installed a new print cartridge (black).
I get an error message that says: Inconpatible Print Cartridge. I ve returned the cartridge to the store in case it was defective, but it is still exhibiting the same problem. The spent cartridge's designation was c6615n. The new one is c6615d. HP tech support has been useless in thismatter. Any Suggestions?
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| Re: HP Deskjet 3820 by Bert (3/15/04 4:48 PM) | + / - | gb
Republican? My vote is for products that last long enough to need legitimate repairs. I'm a long time HP fan but I'm not recommending any new models until I've looked into the innards. My current opinion is that the best models may no longer be in production. The landfill is already populated with enough throw-away junk.
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| Re: HP Deskjet 3820 by gb (3/15/04 7:55 PM) | + / - | Sorry Bert, but the corporate computer ate your vote! :-o
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| Re: HP Deskjet 3820 by Rudy (3/15/04 10:39 PM) | + / - | Sad news....just visited Ebay...all of those 6122s are gone! Other online vendors are "out of stock"
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| HP Deskjet 640C by katy (3/18/04 1:13 AM) | + / - | help--->my printer won't print, saying it is offline. I cant find anywhere on this thing to make it online and have no idea how it got offline!!!I have tried reinstalling the software to no avail...can anybody save my printer from being thrown through a window?????
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| Re: HP Deskjet 3820 by Cindy (3/18/04 2:46 PM) | + / - | Why does HP sell expensive cartridges when the HP deskjet 3820 lifetime is shortlived? I agree this is grounds for a class action suit. HP should not sell cartridges, when the printer won't survive long enough to use them. My printer is clicking loudly on right side; while the printer decided to take a permanent siesta. Anyone got ideas on what you're next printer will be?
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| Re: HP Deskjet 3820 by Kevin (3/18/04 2:49 PM) | + / - | If anyone is looking for participants in a class action suit, please include me.
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| Re: HP Deskjet 3820 by Ken (3/18/04 6:13 PM) | + / - | PISSSSSSSSSSSSSSEEEEEDDDDD
Does anyone know if we can use the 75 and 15 ink cartridges with any other printer???????
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| Re: HP Deskjet 3820 by Kevin (3/18/04 8:04 PM) | + / - | 15's are compatible with dj810,812,825,840,841,842,843,845,920,940,3820, digital copier310, printer/scanner/copier 500,750,950, office jet v40, 5110, fax1230.
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| Re: HP Deskjet 3820 by Bert (3/18/04 11:23 PM) | + / - | Ken
Many Deskjets can use the 15 and 78 cartridge set, all superior to the DJ 3820. The 15 can be used in most printers that use the 45. The 15 is just a lower capacity version of the 45. Printers that shipped with the 45 can use the 15 but not vise versa. Go to this web page for a list.
h20015.www2.hp.com
I wouldn't be afraid of any of any of the DJ 900 series. Just avoid the ones that use the lower capacity 15. Unfortunately, most if not all are out of production but they are readily available on eBay. I happen to like the DJ 6122. Also take note, generally speaking ink cartridge capacity has been downgraded on the newest models.
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| Re: HP Deskjet 3820 by Celeste (3/19/04 6:42 AM) | + / - | does anyone here work on mac and have this POS printer? i only had this printer for 5 months with very printing off of it when i had gotten the "incompatible black cartidge" error - HP told me i should replace the cartidge, i did and got the same error. they told me to replace it again, SORRY, not at $30 a pop! after MONTHS of getting no where with HP - NOTE TO ANYONE WITH A MAC - HP KNOW NOTHING ABOUT MACS AND ARE NO HELP! i've tried everything from uninstalling and reinstalling printer drivers - which at first printed in OS X and not classic programs - then after trying to print in classic, then wouldn't print in OS X! AUGGHHH!!!!!! i need a printer that F***ing works!
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| Re: HP Deskjet 3820 by Celeste (3/19/04 6:46 AM) | + / - | btw, i also paid $100 plus extra for new cartridges. why would i spend more money fixing this POS! on top of that i'm unemployed and can't afford a new printer!
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| Re: HP Deskjet 3820 by Kevin (3/19/04 9:06 AM) | + / - | Celeste,
Your problem sounds identical to my experience, except I am running Win XP. HP has been totally useless. I am able to return the brand new black ink cartridge for a refund. I've done it before.
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| Re: HP Deskjet 3820 by Grumpy (3/20/04 9:37 AM) | + / - | Hey, wish I'd found this website before buying an HP 3820.This printer absolutely SUCKS! After 6 months, it suddenly won't take up any paper--the wheels just spin and spin, and the paper won't go through. What a flimsy, cheap, worthless toy.
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| Re: HP Deskjet 3820 by shay (3/20/04 3:31 PM) | + / - | My printer is not working. It usually has a green button on it on. I checked to see if everything was hooked up and it was. How can I get it back to working.
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| Re: HP Deskjet 3820 by shannon (3/20/04 3:54 PM) | + / - | My printer is not working. It usually has a green button on it on. I checked to see if everything was hooked up and it was. How can I get it back to working.
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| Re: HP Deskjet 3820 by wendy mcduffie (3/21/04 11:58 AM) | + / - | half way through my income taxes!!! tried to print out the last form--pos cartridge slam to right - ink and paper lights blinking- looked online to hp help and support-help and support my *ss!! google sent me to yall - now i cant finish my taxes- you know what it takes to sike yourself up to do this to begin with!!! i too wish i had visited this site before i purchased!
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| Re: HP Deskjet 3820 by bill (3/21/04 12:15 PM) | + / - | Wendy
It sounds like the dreaded cog failure.
See the post from mart1nn above. There is a link to a website with more information on this fault.
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| Re: HP Deskjet 3820 by dan (3/22/04 3:39 PM) | + / - | s.o.s. my 3820 desk jet won't print and makes knocking noises. can someone please give me a clue on what to do or should I just junk it.
I've had for over three years.
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| Re: HP Deskjet 3820 by Denny Conway (3/22/04 4:18 PM) | + / - | Dan: Read the info posted on the message board you attached your message to: MOE on 10/27/03, BERT on 11/15/03 and MART1NN on 3/13/04. There's also lots of other messages on this board, if you want to read them...Denny Conway
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| Re: HP Deskjet 3820 by Terry (3/23/04 12:09 PM) | + / - | Just taken my home HP p.o.s to my local (in UK) landfill today. Managed to find a smile as yesterday at work I sent a empty laser cartridge to HP for recycle !!!
Until today, I was feeling all "good & glowing" helping the planet. Think I'll go out and let off some CFC's ;-)
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| HP Deskjet 3820 by Eric (3/23/04 1:30 PM) | + / - | I always got error message as 'black cartridge problem" when printing even if I replaced a new 15 cartridge, USB and LPT print cable. I also cleaned the cartridge and cartridge cradles. The PC can find the printer. It has no problem to print diagnostic page. It was only lightly used in past year. I got the problem a few days past 1 year warranty. I thought it's I/O board problem on printer. Can anybody tell me what's wrong?
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| Re: HP Deskjet 3820 by Denny Conway (3/23/04 2:18 PM) | + / - | Eric: Simply read all the other posted messages on the board that you attached your message too and you will see your not alone. Just to let you know: There have been lots of strange problems that have been happening to the Hp 3820's, since they came out. You might want to do an actual search on this Printer Repair Site, so you can read about other peoples problems and what they have tried to do to correct the problems, but most of time they were not successful. You might be interested in these previous replies: by JON, dated 9/28/2003 @ 11:01:37 Re: HP 3820 Cradle Slams Left. I saw these printers at Office Depot for $39.95. Simplest thing to do would be to toss it, and buy a new one. You get new ink cartridges which cost more than the printer...OR...BERT, dated 9/29/2003 @ 00:26:11 Re: HP 3820 Cradle Slams Left. Second Opinion. The 3820 is a relatively new printer and judging from the number of posts I see, it is generally trouble prone. The 3820 is a low cost printer and it's reliability seems correspondingly low. I agree with Jon when he advises getting a new printer, but if you can afford it get a Deskjet 6122 instead. I believe the 6122 went out of production recently but it is still a best buy if you print a lot. The black cartridge contains nearly two times as much ink and you get a duplexer that allows hands off double sided printing...OR...MOE, dated 10/27/2003 @ 08:59:01: Re: HP 3820 Cradle Slams Left. I'm going to agree with Jon and Bert. These are disposable printers that come with a 90 day guarantee. They're not even worth giving repair advice on because there are no parts available. Toss it and either buy another disposable $39.95 3820 with new ink cartridges or pay a little more and buy a decent printer. All sub $100 printers are disposable...Sorry, but almost every 3820 that has these wierd type problems, is not worth repairing, because they are so inexpensive to start with...Denny Conway...P.S. Here is some information, on a repair site for Hp Deskjet 3820 Cleaning Station Failure/Problem: http://www.fixmybrokenprinter.co.uk/ .
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| Re: HP Deskjet 3820 by jon  (3/23/04 7:26 PM) | + / - | Terry, hate to burst your bubble. You didn't save the planet. I recently saw a documentary on what happens to those cartridges. They wind up at a port city in China. What is probably the most polluted city in the world because all they do is strip and burn electronic waste and cartridges. Their walls are old computer cases stacked together. There was a black dog in the video laying on his back. We didn't know if he was alive or dead, but we think his name used to be "Whitey" or whatever that is in Chinese. A good percentage of the children have lung problems. They have to import drinking water because all their wells are polluted. The HP campaign used to be called "Remove the empty cartridges from the hands of the recyclers who are saving the earth and costing us profit". As you can see it was too long so they shortened it.
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| Re: HP Deskjet 3820 by Terry (3/24/04 5:26 AM) | + / - | Wish I had only been done for $40 dollars for the crap printer. I paid in the UK £80. Thats about $140 !!!!
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| Re: HP Deskjet 3820 by Terry (3/24/04 5:26 AM) | + / - | Wish I had only been done for $40 dollars for the crap printer. I paid in the UK £80. Thats about $140 !!!!
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| Re: HP Deskjet 3820 by kevin (3/24/04 5:40 AM) | + / - | In Canada these boat anchors retailed for 159.99 CDN!!! Even with the US exchange , that is robbery!!
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| Re: HP Deskjet 3820 by Gary (3/24/04 8:28 AM) | + / - | You do get a 12 month guarantee in the UK - perhaps part of the reason for the big price difference.
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| Re: HP Deskjet 3820 by Kevin (3/24/04 8:56 AM) | + / - | The same warranty is available in Canada, but that is no good when it craps out at month 13.
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| Re: HP Deskjet 3820 by Robert (3/25/04 7:31 PM) | + / - | Just throwing in my two cents. We bought 5 of these for our office for those spoiled brats who refused to get up off of their lazy butts to fetch paper out of the dozen, or so, network lasers we maintain. [Admittedly, I am one of them but finessed my way into a personal laser printer. Perks of being in IS?] In less than 10 months 4 of these have crapped out with the same cartridge-jamming, paper-shredding, "diagnostics makes no sense" messages, problems. All I can say is "you get what you pay for"! The machine had a 90-day warranty. Hey, wake up. The manufacturer is saying that they don't expect it to last 91 days. Good technology is not cheap, but we figure we should get it that way. Stick a nice English ivy in the printer and set it on the window sill. Better than polluting the land fill. Get yourself a decent laser. Better lifetime, longer cartridge life, cheaper cost per page. Ok, enough said.
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| Re: HP Deskjet 3820 by Celeste (3/26/04 8:19 AM) | + / - | for anyone with the "black cartridge not compatible" error: having this problem and not getting anywhere in fixing it, i disconnected my 3820 and borrowed a 5550 from my dad - uninstalled and reinstalled software, wouldn't ya know - SAME F***ING PROBLEM!!!!!! can anybody help me? i am thinking this is some sort of driver issue - Bert or Denny, any comments on this?
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| Re: HP Deskjet 3820 by Denny Conway (3/26/04 9:43 AM) | + / - | Celeste: As the 5550 uses a different set of Printer Drivers altogether, Its hard to imagine that corrupt drivers would cause the same problem on two different models of printers, but anything is possible. I'm assuming that your dads printer was working normally on his Computer System, with no problems. What I would suggest is actually installing your 3820 onto your dads computer system. Install the printer drivers, connect your printer using your dads Printer Cable and then simply turn on and test your printer. If your printer works ok on your dads computer, then I would guess that its a possible problem in your computer system. Its possible that your printer cable could be bad or failing, but normally that does not cause the type of error message/problem, that you are reporting [usually causes more of a communication type error or failure]. You could of course also take your printer cable and try it after first trying your dads cable, just to see if there is any difference. If your printer has the same problem, when installed on your dads computer, then you know its the printer itself. Of course it could also be your printer cable if the problem only happens after trying your cable, but works ok using your dads cable...Considering the high rate of failures reported on the 3820 and the many different types of reported problems, I would guess that its more of a actual Hardware/Parts Failure in the printer itself...Denny Conway
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| Re: HP Deskjet 3820 by Gary (3/26/04 10:41 AM) | + / - | Celeste: In addition to Denny's very good advice you could try the following. Disconnect the 3820 printer completely from the computer. Make sure there is some paper in the tray. Switch the printer on and wait until it has finished initialising. Then hold the paper feed button for a few seconds. The printer should now print a nice colour test page. If it does this then your printer is most likely OK and the problem is more likely to be with the computer, driver or cable.
I'm not sure of the key combination to get a test print on the 5550 but you should be able to do a similar thing.
Also, with the 3820, if you lift the lid (when the power is on) where does the head move to? This gives you a lot of information on cartridge type problems.
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| Re: HP Deskjet 3820 by Celeste (3/26/04 12:33 PM) | + / - | Denny & Gary:
i have done test pages and that works. but, i just trashed all HP items and did an uninstall (actually, an uninstall doesn't guarantee that all items are gone, as i found items still on the harddrive) - went back to the HP site and read some instructions for some problems on Mac OS X, but none mentioning problems for OS 9 - now, i can print from OS X but still cannot print from OS 9 - i know it has something to with the driver for OS 9 but i have installed the current driver from the HP site. still can figure out what i need to do next.
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| Re: HP Deskjet 3820 by Gary (3/26/04 12:56 PM) | + / - | Celeste: The fault could be due to an extension conflict in OS9. Try going into the extension manager control panel and restart your Mac with just the system extensions and any extension relating to printing (including USB support). If this works you will then have to go back to the extension manager and gradually switch them all back on until you can isolate which one is conflicting.
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| Re: HP Deskjet 3820 by Denny Conway (3/26/04 12:59 PM) | + / - | Celeste: I'm sorry, but I know nothing about Mac's or driver problems on Mac's. The only thing I can even suggest is to contact HP Technical Support for possible help or advice. If your printer is out of warranty, then you'll be charged for the help if you call HP directly. You can go to this HP web-site page to see the available ways to contact HP Support, including e-mail = http://h20180.www2.hp.com/apps/ContactHp?h_lang=en&h_cc=us ...Again, Good Luck! Denny Conway
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| Re: HP Deskjet 3820 by lisa estrada (3/27/04 7:14 AM) | + / - | I NEED THE SOFTWARE TO RE INSTALL MY 3820 PRINTER AFTER MOVING I CANT SEEM TO FIND IT & I HAD MY COMPUTER FIXED BECAUSE MY HARD DRIVE BURNED UP SO IM STUCK & NEED HELP PLEASE.ISS THERE ANY WAY YOU CAN SEND IT OR I CAN DOWNLOAD IT OR WHAT ARE MY OPTIONS THANK YOU LISA
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| Re: HP Deskjet 3820 by Celeste (3/27/04 8:57 AM) | + / - | Lisa
got the www.hp.com and click the "support & drivers" - here you can put in your model and go the the download section for the latest drivers for your printer.
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| Re: HP Deskjet 3820 by Bill (3/30/04 9:22 AM) | + / - | Mine is a different problem. So far my 3820 has worked well (but after reading about all these problems, now I don't feel so secure). It was a freebie that came with a new system for someone else in the comapny, and was bequeathed to me.
The problem I have is that sometimes when I try to print something, the printer and the computer just pretty much sit there. The printer folder (Wme) shows a queued print job, but no action. I have to shut down my computer and do it over again.
This is on my work system. Interestingly, I have the very same problem on my home system using the HP PSC2210.
Obviously there is a driver problem. A while back I downloaded what HP said was an updated driver for my PSC2210, and when I installed it all hell broke loose in my system. To make a long story short, eventually I had to completely reformat my hard drive and reinstall all my software to escape the damage done by the new driver. It was like a virus.
So for that reason, I am a little skittish about installing updated drivers.
Anyone have any advice for me for both these printers?
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| Re: HP Deskjet 3820 by Tim (3/30/04 9:58 AM) | + / - | I've had my 3820 for quite a while and with no problems. I had to create my own. The paper jammed up halfway a little while ago so I pulled it out from the front. Now the printer times out and won't feed paper. My computer says that there is no response from the printer. At first when the paper was jamming the ink cartridge monitor suddenly changed to "full" and it would try to print. Now the monitor (The window with the graphical ink cartriges) doesn't even show the cartriges. It kills me that I didn't realize that there was an access panel in the back. I thought at first that I must have broken a paper detection or limit switch. I don't even see any evidence of any sort of a sensor.
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| Re: HP Deskjet 3820 by Dave (3/30/04 9:21 PM) | + / - | Well, well, a bunch of HP haters huh? I have had the same HPs now for years and have had no problems what so ever...
Then I woke up from my dream and found the 3820 to be doing the two light blink at me! Now dont Pannic and grab that #10 torx and the std. screw driver. Follow the link to Garys site and take that bad boy apart. Take out the gear and send it to him.
Now, lets not forget to look at the gear that sits on the top of that pesky little broken one. Mine is cracked also and it will need repair as well. I did not send mine to Gary but cast new ones from brass using a lost investment process. The printer works just fine and I suspect it will for some time to come.
BTW, I have a 950c, 970cxi, two 720s an Epson 890 (gosh I love that thing) with a continuous inking system from MIS Associates Inc. and a BJ-C30 for my lap top.
Smashing site!
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| Re: HP Deskjet 3820 by Davmax (3/30/04 10:47 PM) | + / - | |
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